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Delivery Information

UK Mainland Delivery
If your order weighs under 2 kg it will be sent by Royal Mail
If your order is 2kg or over it will be sent via ParcelForce, City Link or Royal Mail depending on your order size and loacation.

We dispatch orders Monday-Friday. Your order will be delivered within 3 working days from the date you ordered. Deliveries are made Monday-Friday between 9.00am-5.00pm. Currently it is not possible to specify a time for delivery.

Channel Islands deliveries will be sent by Royal Mail and will take 2-4 days. For non-mainland UK destinations, deliveries up to 1.5kg will be sent by Royal Mail and over 1.5kg will be sent by courier. Delivery will take 2-4 days.

Last dates for despatch - delivery can not be guaranteed unless tracked Next Service is selected.

​Royal Mail: If you order for delivery by post then the last day for despatch is Wednesday 20th December. Our collection is 4:00 p.m. so all orders received before 3:00 p.m. will be processed and despatched same day. Please remember that 1st Class Post can take up to 4 or 5 days. 

Next Day Courier Deliveries: Last date for despatch of Next Day deliveries is Thursday 21st December to be delivered Friday 22nd December. Please try to order before our cut off time of 1:00 p.m. to allow our hard working staff to process, pick and pack your order.

International Deliveries via Parcelforce International: Last collection date for Eastern Europe is Friday 15th December. Last collection date for Western Europe is Friday 15th December. Last collection date for Ireland is Monday 18th December.

UK Mainland Delivery
Order Weight 0g - 750g 751g - 1kg 1.001kg - 1.250kg 1.251kg - 1.500kg Over 1.501kg
COST £3.49 £3.79 £5.26 £6.20 £6.75

FREE DELIVERY ON ALL UK MAINLAND ORDERS OVER £100.00
Free delivery if your order is over £100 is valid only on orders to UK MAINLAND ADDRESSES. The following locations are classed as remote by our couriers Initial City Link and Fastway and therefore are classed as UK Highlands and Islands, or Remote Highlands and Islands. These postcode areas do not qualify for free shipping: All HS (Western Isles), IV41-IV51, IV55-56 (Skye), KA27 (Arran), KA28 (Millport), KW15-KW17 (Orkney), PA41 (Gigha), PA42-PA49 (Islay), PA60 (Jura), PA61 (Colonsay), PA62-PA76 (Mull), PA77 (Tiree), PA78 (Coll), PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna), All ZE (Shetlands). These postcode areas also do not qualify for free shipping and only allow for delivery by courier AB10-AB36, AB39-AB-39, DD1-DD99, EH1-EH55, FK1-FK18, G1-G99, KA1-KA26, KA29-KA30, KY1-KY99, ML1-ML99, PA1-PA19, PH1-PH14, AB37-AB38, AB41-AB56, FK-19-FK21, IV1-IV40, IV52-IV54, IV63-IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH-49-PH-50, HS1-HS99, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW-17, PA20-PA20, PA41-PA78, PH-42-PH44, ZE1-ZE99, BT1-BT17, BT18-BT94, PO30-PO-31, IM1-IM99.

Special requirements
If you require your order to arrive on a specific working day please advise us and we will do our best to accommodate you.

Orders sent via our nominated couriers are not authorised to be left with a neighbour or safe at the premises if you or the recipient is out and unable to accept the package. If you authorise our courier to leave a package safe or with a neighbour they will do so. In this event, our nominated courier will leave a card advising you where they have left your package.

Next Day Courier Delivery
We offer a next day delivery service via Initial City Link and Fastway Couriers to UK mainland addresses. This service is available for orders placed before 1pm Monday-Friday. We endeavour to dispatch the same day to be delivered the following WORKING day (Saturdays and Sundays not included). There is no limit on the weight.
Charge £6.75

British Forces Overseas (BFPO)
Please select 'BFPO' from the Country dropdown list when sending to BFPO locations. Due to postage restrictions we are unable to send goods that weigh more than 2kg (1.9kg products + package weight) to BFPO addresses.

Order Weight 0g - 750g 751g - 1kg 1.001kg - 1.250kg 1.251kg - 1.500kg 1.501kg - 1.750kg 1.751kg - 2.000kg
COST £3.00 £3.79 £5.26 £6.20 £7.12 £7.94

Availabilty
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Cancellation
Cancellation of an order can only be accepted if sent by e-mail, fax or letter. Cancellation must be received before the goods are despatched. If the goods have been despatched you should follow the returns policy detailed below.

Returns and Refund Policy
If you are not satisfied with your purchase please return it unused within 7 working days and we will refund the price. We will not pay for return postage unless the goods are faulty. We recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by Hot-Headz!.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace or repair them in accordance with your statutory rights. In such cases, we can refund the costs of postage. Please call us for assistance on 01453 731052. We are not able to accept returns of some items, please contact us for specific information regarding this.

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